A dispensary CRM should help operators close customer lifecycle loops.
Your budtenders know the regulars by name. Your records should too. BakedBot ties customer capture to order history and sorts people into groups that mean something on the floor: the Friday-night regular, the first-of-the-month stock-up, the one who has not been in since August. Campaigns built from those groups wait for your go-ahead, and the evidence sits next to each one, so you can see what to do next and why it is worth doing.
Historical operator proof, without unsupported claims
The May 2026 Thrive Syracuse pilot snapshot included customer capture, Alleaves-connected data, campaign approvals, retention analysis, and competitive intelligence. The lifecycle model records measurable evidence instead of treating activity as automatically generated revenue.
What the BakedBot CRM operating layer does
Permissioned customer capture
QR and tablet Check-In help operators build customer relationships they can activate across compliant channels.
Lifecycle segmentation
Use recency, frequency, spend, product preference, and data-quality signals to prepare useful customer cohorts.
Your approval comes first
Prepare welcome, repeat-purchase, and win-back campaigns without silently sending messages on the operator’s behalf.
Neon-backed evidence
Track qualified captures, first purchases, repeat purchases, recoveries, exclusions, disputes, and refunds in one ledger.
Compliance in the workflow
Consent, state rules, license risk, and operator approvals stay attached to customer-facing actions.
Evidence before commercial review
Review what BakedBot diagnosed, built, launched, and measured before private ongoing terms are presented.
BakedBot vs. traditional CRM onboarding
Start with the data reality inside your store.
New operators build customer capture. Existing operators connect usable data. Fragmented-data operators repair and capture in parallel. Every path starts with work the store can use that week. A paid plan enters the conversation only when you bring it up.